Privacy Policy

Privacy Policy

At Navi Pickups, we respect your right to control your personal information. Our privacy policy is below in full for your reference.

The website (the “Site”), is operated by 10056656 Manitoba Inc. dba Navi Pickups (also referred to as “Navi”, “us”, or “we”). We respect your right to control your personal information. That is why we have developed this privacy policy (the “Privacy Policy”) which describes:

This page contains the Privacy Policy for the Site, as well as for any other websites or microsites operated by Navi (collectively and together with the Site, the “Sites”), and for any tools, forums, or social media pages offered by Navi on the Sites, and for any web or mobile applications or any online services offered by Navi, including but not limited to scheduling a pickup and delivery, obtaining an estimate for a pickup and delivery, and communicating directly with the driver scheduled to transport your goods (together with the Sites, the “Service”).

By accessing or using the Service, you consent to the collection, use and disclosure of personal information by Navi in accordance with the Privacy Policy. You may choose not to provide us with personal information. However, if you make this choice we may not be able to provide you with the application, service or information that you request.

If you are an Organization utilizing the service on behalf of your clients, users, or employees or independent contractors you acknowledge that you have obtained express consent from those individuals for you to use the Service.

We recommend that you read this Privacy Policy in its entirety to ensure that you are fully informed. However, you can access specific sections of this Privacy Policy based on the type of information you are looking for by clicking on the links below.

Table of Contents

1. Definitions

For the purposes of the Privacy Policy, the following words have the following meanings:

“collection” means the act of gathering, acquiring, recording or obtaining personal information from any source, including third parties, by any means.

”consent” means voluntary agreement with the collection, use and disclosure of personal information for defined purposes. Consent can be either express or implied and can be provided directly by the individual or by an authorized representative, such as a parent or guardian. Express consent is permission that is granted by an individual taking a positive step to signify consent and may be given orally, electronically or in writing. Implied consent is the assumption of consent that can reasonably be inferred from a user’s action or inaction.

”disclosure” means making personal information available to a third party.

”employee” means an employee of Navi, and for the purpose of the Privacy Policy only, includes agents, independent and other contractors performing services for Navi.

”non-personal information” means information that does not identify a specific individual and which we are unable to connect to other information in order to identify a specific individual.

”organization” means a company, entity or organization, including any business, but does not include an individual.

”personal indofrmation” means information about an identifiable individual, but not aggregated information that cannot be associated with a specific individual.

”registered user” means a user who has created and registered an account or accounts with Navi, as well as an Organization that has created and registered an account or accounts with Navi.

”third party” means an individual other than the user, or the user’s agent, or an organization other than Navi or an Organization, other than the user.

”use” means the treatment, handling and management of personal information by and within Navi.

”user” means an individual who visits the Sites and/or accesses the Service and/or uses the Service, as well as an Organization which visits the Sites and/or accesses the Services and/or uses the Service.

2. Personal Information We Collect

When you interact with us through the Service, we may collect or receive the following types of information.

Personal Information You Provide To Us

(a) You may provide us with your personal information in different ways. For example, we may collect any or all of the following personal information if the information is reasonably required to provide the Service to you:

(b) information that you provide when you become a registered user or otherwise complete forms on the Service, such as your name, address, telephone number, and email address;

(c) your log-in and password details in connection with your Navi account(s), including your username;

(d) if you choose to login through your Google or Facebook account, we collect your first and last name, phone number, profile picture and access token and/or API security key;

(e) when you schedule a pickup, the pickup location and drop off location that you enter, or your precise location determined by geolocation technologies if you opt to use geolocation (any of which may be personal information);

(f) your correspondence with Navi employees or independent contractors, including any questions, concerns or comments you may have about the Service or problems that you report;

(g) comments, driver ratings, photographs, and any other content or information that you may submit to the Service; and/or details of your requests made through the Service.

Navi does not collect information related to method of payment such as credit or debit card number. All purchases of Navi services will be directed to and handled by third parties such as Stripe. You will be bound by the privacy policies of these third party sites.

Technical Information We Collect Automatically

When you visit the Service, we may collect, using electronic means, technical information. This information may include:

(a) the IP address of your computer and which browser you used to view our Service;

(b) operating system;

(c) resolution of screen;

(d) location;

(e) language settings in browsers; and/or

(f) the site you came from and searched for keywords if arriving from a search engine.

This technical information (some of which in certain instances may be considered personal information) is aggregated and used to measure and improve effectiveness of our Service. We do not attempt to combine this technical information with other personal information we collect on our Service.

3. Purpose of Collection and Use of Personal Information

Navi collects your personal information and will use your personal information as is reasonably required for the following purposes:

(a) if you are a registered user, to establish and maintain your Navi account;

(b) to provide the Service and/or the other services or information that you request;

(c) to verify your identity when you log in and if you submit comments, videos, photographs, opinions, or any other content or information to the Service;

(d) to respond to questions, comments, requests, job applications, or complaints that you submit to Navi;

(e) to track communications with you;

(f) to analyze use of the Service and to improve the Service;

(g) to send emails, newsletters, regular mail or other communications you have consented to receive from Navi;

(h) to provide Service-related announcements or notifications to you;

(i) to aggregate your personal information resulting from the combination and/or aggregation of certain raw personal information collected from you with other data in a way that no longer personally identifies you;

(j) to display advertising on the Service or to manage and serve our advertising on other sites. See Section 15 on targeted advertising and how you may opt out;

(k) to fulfill a purpose that we disclose to you when we request your personal information; and/or

(l) to meet legal and regulatory requirements.

Your personal information will only be collected and used by Navi and employees, independent contractors, agents, partners and service providers in a manner consistent with the activities of Navi. Access to your personal information by Navi employees, independent contractors, agents, partners and service providers is limited only to those authorized, based on their need to deal with the personal information for the reason(s) for which it was obtained, including to enable them to perform a business, professional or technical support function for Navi.

4. Disclosure of Personal Information

Navi may disclose your personal information to:

(a) its employees, independent contractors, agents, partners, distributors, retailers and service providers as is reasonably necessary to enable these parties to perform a business, professional or technical support function for Navi;

(b) a person who, in the reasonable judgment of Navi, is seeking the information as your agent; and

(c) a third party or parties, where you consent to such disclosure or the disclosure is permitted or required by law, such as for example in the event of an emergency or illegal activity.

Corporate Reorganization and Business Transfers

Navi may also disclose your personal information in connection with a corporate re-organization, a merger or amalgamation with another entity, a sale of all or a substantial portion of our assets or stock, including any due diligence exercise carried out in relation to same, provided that the information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.

5. Change of Purpose

Navi will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another purpose and that purpose is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and obtain your express consent to do so pursuant to Section 21.

Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.

6. Children

The Service is intended for general audiences and is not directed to children under the age of 18. We do not knowingly collect personal information from children under the age of 18. In the event that we learn that we have collected personal information from a child under the age of 18, we will take appropriate steps to delete that personal information. If you become aware or believe that a child has provided us with personal information, please contact us as provided in Section 17.

7. Safeguarding Your Personal Information

Navi is committed to safeguarding your personal information. Navi uses appropriate security measures to protect personal information against risks such as loss or theft, unauthorized access, disclosure, copying, misuse, modification or destruction, and any other unlawful form of processing of the personal information in our possession regardless of the format in which it is held. The methods of protection and safeguards used by Navi include, but are not limited to:

Navi also ensures that its employees, independent contractors, agents, partners and service providers with access to personal information are made aware of the importance of maintaining the confidentiality of personal information.

Navi takes care in disposing of or destroying personal information to prevent unauthorized parties from gaining access to the information.

While Navi is committed to safeguarding your personal information, we cannot ensure or warrant the security of any personal information we collect either directly or automatically from you, and you provide your personal information at your own risk.

Navi can not guarantee that such personal information may not be accessed, disclosed, altered, or destroyed by breach of any of our security safeguards. To the degree that personal information is of a sensitive nature, in the event of a breach, there may be a risk of significant harm to you which includes bodily harm, humiliation, damage to reputation or relationships, loss of employment, business or professional opportunities, financial loss, identity theft, negative effects on the credit record and damage to or loss of property.

Navi also cannot guarantee that information sent or received over the Internet is secure and does not make any representation or warranty concerning the security of personal information communicated to or from Navi via the Internet or regarding the interception by third parties.

8. Cross Border Transfer of Personal Information

Subject to any contractual restrictions as between Navi and an Organization, your personal information may be stored and processed in any country (e.g. Canada, United States) where we engage third party service providers, such as Stripe or Amazon Web Services. While such information is outside of your country of residence, it is subject to the law of the country in which it is held, and may be subject to disclosure to the governments, courts, law enforcement agencies or regulatory agencies of such other country, pursuant to the laws of such country. For example, personal information stored in the United States is subject to the USA PATRIOT ACT. However, our practices will at all times continue to be governed by this Privacy Policy.

Navi has measures in place to ensure that during cross-border transfers of your personal information the personal information is subject to appropriate safeguards in accordance with data protection laws. These measures typically include contractual safeguards stipulating the confidentiality of the information and the purposes for which it is to be used.

Where and when appropriate, we will transmit amended personal information to third parties having access to the personal information in question.

9. Retention of Personal Information

Navi will only keep personal information for as long as reasonably necessary to fulfil the relevant purposes set out in the Policy Privacy and in order to comply with our legal and regulatory obligations. To determine the appropriate retention period for your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Non-Personal Information

Navi may collect, use and disclose non-personal information, including aggregated data resulting from the combination and/or aggregation or certain raw data collected from you with other data in a way that no longer personally identifies you. We make no attempt to link this non-personal information with the identity of individuals. We may permanently archive non-personal information for future use in any manner whatsoever.

11. Accuracy of Personal Information

Navi is committed to keeping your personal information as complete, up-to-date and accurate as is necessary for the purposes for which it is to be used. Navi will promptly correct or complete any personal information found to be inaccurate or incomplete. Where appropriate, Navi will transmit amended information to third parties having access to the personal information in question.

12. Access to Personal Information

Upon request, Navi will provide you with a reasonable opportunity to review the accuracy of your personal information. Such personal information will be provided within a reasonable time of the request and at a minimal or no cost to you.

Also upon request, Navi will provide an account of the use and disclosure of your personal information and, where reasonably possible, will state the source of the information. In providing an account of disclosure, Navi will provide a list of organizations to which it may have disclosed personal information about you when it is not possible to provide an actual list.

In certain circumstances, Navi may not be able to provide access to all of the personal information we hold about you. In such a case, we will provide the reasons for denying access upon request. Such reasons may include:

Individuals can obtain information or seek access to their personal information by contacting our Privacy Officer pursuant to Section 17 of this Privacy Policy during regular business hours.

13. Cookies and Similar Technologies

The Service uses “cookies”, which are small text files placed on your computer or other device when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.

There are three main types of cookies:

We use the below listed cookies to perform the following functions:

You acknowledge that where we allow third parties to drop cookies, we have no control over those cookies or the data generated. Please refer to the third party’s privacy policy for information on what information they collect and how they use it. These cookies are likely to be analytical/performance cookies or targeting cookies.

Other Technologies

We may use other technologies similar to cookies like web beacons, which are sometimes called “tracking pixels” or “clear gifs”. These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited the Service or opened an email that we have sent them. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Right to Refuse the Use of Information Collection Technologies

We obtain your consent to our information collection technologies through our opt-in mechanism on the Service. You have the right to object to the use of information collection technologies such as cookies. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard.

Please be aware that if you disable or remove these technologies you may find that certain functions and features will not work as intended on the Service and that when you revisit our website your ability to limit cookies is subject to your browser settings and limitations.

The Service may contain links to other sites, such as Facebook, Instagram, YouTube, Twitter, and LinkedIn. This Privacy Policy only applies to personal information that we collect, use and disclose. We are not responsible or liable for the privacy practices of third parties, and we strongly recommend that you review their privacy policies before you disclose personal information to them. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

15. Targeted Advertising and How You May Opt Out

WWe may use third party advertising partners such as advertising networks, exchanges, and social media platforms to display advertising on the Service or to manage and serve our advertising on other sites. You have a variety of options to opt out of interest based advertising ranging from browser controls, add on utilities such as ad blockers, and other opt out tools. Opt out tools may include organizations such as:

16. Analytics

The Service utilizes Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the Service, compiling reports on the activity of the Service for the Services’ operators and providing other services relating to website activity and Internet usage. The information generated by the cookie (including the IP address) is transferred and stored on a Google server located in the United States.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other information held by Google.

We may also use additional analytics programs from time to time to process non-personal information about you.

We make no attempt to link this non-personal information with the identity of individuals using the Service. Non-personal information may be permanently archived for future use in any manner whatsoever by Navi.

Disable Google Analytics

You can prevent the collection and processing of cookie created data relating to your utilization of the Service (including your IP) via Google by downloading and installing the browser-plugin available under the following link ( )

Google currently offers this opt-out tool for Internet Explorer 11, Google Chrome, Mozilla Firefox, Apple Safari and Opera.

Further information concerning the terms and conditions of Google’s use and data privacy can be found at Google Analytics or at Google Privacy Policy.

17. Contact Us

To submit an inquiry, complaint, request a review of your personal information, correct or update your personal information, withdraw your consent or request more information or additional copies of this Privacy Policy contact:

Navi Pickups Privacy Officers: Mathieu Desrochers & Jesse Rafael Dizon

Mailing Address: P.O. Box 128 Dugald, MB R0E 0K0

Telephone: +1-204-510-3872


18. Complaints

Navi will promptly investigate all complaints concerning our compliance with this Privacy Policy and our dealings with your personal information. If a complaint is found to be justified, Navi will take appropriate measures to resolve the complaint, including, if necessary, amending our policies and procedures. You will be informed of the outcome of the investigation regarding your complaint.

You may withdraw your consent to the collection, use or disclosure of your personal information by Navi at any time, subject to legal or contractual restrictions and reasonable notice. In certain circumstances, your withdrawal of consent may result in the inability of Navi to continue providing aspects or optimization of the Service to you. Please contact Navi for more information regarding the implications of withdrawing consent.

20. Unsubscribe from Commercial Electronic Messages

We may send you commercial electronic messages (such as marketing or promotional messages) if you have:

If you no longer wish to receive commercial electronic messages from Navi regarding our new products or services, promotions or other similar communications, you may unsubscribe here: [insert unsubscribe link]. Please note that, after you unsubscribe, Navi may still send electronic communications to you in certain limited circumstances, such as to provide you with Service notifications and billing information, or to provide information that Navi is legally obligated to provide you. NOT YET ACTIVE

21. Unsubscribe from Commercial Electronic Messages

We may modify the Privacy Policy to accommodate changes in our services, changes in technology and legal developments. If we make changes to the Privacy Policy, we will provide notice through the Service, or by other means to provide you the opportunity to review the changes before they become effective. For example, we may place a prominent notice on the Service or e-mail you to let you know of an updated Privacy Policy.

If we make significant changes to the Privacy Policy, we will provide at least 30 days’ notice through the Service, or by other means, to provide you the opportunity to review the changes and provide your required consent before they become effective. A significant change may be using personal information for a new purpose or disclosures to new third parties.

You acknowledge that your continued use of the Service after we modify this Privacy Policy, publish or send a notice about our changes to the Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy.

If you object to any changes to this Privacy Policy you may close your account.

Whenever we update this Privacy Policy, we will change the date below to indicate when the changes were made.

Date: August 01, 2021